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Thoughts and Ideas from Sales Concepts

  • Negotiating is about value, not money.
    July 8, 2024 at 4:00 AM
    When you negotiate solely on price, you have already lost. Price negotiations only end in two undesirable ways: you lose your margin, or the customer ...
  • Can you match their price?
    July 1, 2024 at 4:00 AM
    Most salespeople will encounter this objection at least once in their career. Successful salespeople compare this objection to a tell in poker. Accord...
  • Are you losing track of customers?
    June 17, 2024 at 4:00 AM
    Even in the middle of 2024, we continue to hear from many of the salespeople in our classes that they do not use LinkedIn for business. We frequently ...
  • How do you react when you encouter resistance?
    June 17, 2024 at 4:00 AM
    How do you feel when you run into resistance? You may experience resistance from a prospect or customer who has objections to your product or service...
  • Do you speak the language of the C-Suite?
    June 10, 2024 at 4:00 AM
    If you lived in the United States or Canada and your company offered you a new, exciting position in Brazil, one of the first things you need to do t...
  • What do your customers want?
    June 3, 2024 at 4:00 AM
    The late country singer Toby Keith gives the best sales advice in his hit song, I Wanna Talk About Me. Remember these lyrics as you head into a conver...
  • 3xy = success
    May 20, 2024 at 4:00 AM
    What in the world does 3xy mean? Keep reading, and we will explain it. Sales Concepts was founded in 1980, and since then, we have been helping people...
  • Are all CEO's the same?
    May 13, 2024 at 4:00 AM
    What makes them different?In our past Friday morning workshop, we discussed what makes salespeople great. One participant said that a great salesperso...
  • What are your thoughts about salespeople?
    May 6, 2024 at 4:00 AM
    What is the public’s perception of salespeople? Ever tell people you sell for a living? How do they respond? If we were to interview people on a busy ...
  • Trade shows are back!
    April 29, 2024 at 4:00 AM
    Since COVID-19, trade shows have been on somewhat of a downward trend. However, according to Statista, the number of trade shows B2B professionals exh...
  • What you don't know in a negotiation will hurt you.
    April 22, 2024 at 4:00 AM
    Information is power in a negotiation. The more we know about what the other party wants, the better job we can do to help them get it. That last sent...
  • Why don't salespeople prospect?
    April 15, 2024 at 4:00 AM
    Here at Sales Concepts, we speak with dozens of sales managers every month, and a majority of them lament that their salespeople do not prospect or co...
  • What do you not want to hear after a presentation?
    April 8, 2024 at 4:00 AM
    Great Presentation! These could be the worst words you can hear after your sales presentation! Another horrible response a presenter might hear after ...
  • They chose your competition.
    April 1, 2024 at 4:00 AM
    Have you ever heard a prospect say this or something like it? It hurts, does it not? Maybe it sounded like, I'm sorry, I chose to go in a differe...
  • Tips for working with technical influences.
    March 25, 2024 at 4:00 AM
    This month, we have been evaluating an account's different buying influences. All organizations have four primary buying influences based on job ...
  • Tips for working with people who use what you sell.
    March 18, 2024 at 4:00 AM
    Last week we spoke about the different buying influences in an account. All organizations consist of four primary buying influences based on job type....
  • Eight Myths of Selling - Busted
    March 4, 2024 at 5:00 AM
    Many salespeople have come to accept certain myths as though they are truths. These salespeople needlessly limit themselves by believing ideas that ju...
  • Training doesn't work, unless your people poeple do.
    February 26, 2024 at 5:00 AM
    A quick game of semantics: Is it possible for managers to motivate their people or just keep from demotivating them? We often believe it is our job as...
  • Sometimes, ROI is not enough.
    February 20, 2024 at 5:00 AM
    In our decades of experience with sales professionals, we've noticed a recurring issue: they tout the value of a product, service, system, or sol...
  • Do this exercise to sell more benefits.
    February 12, 2024 at 5:00 AM
    It’s the week of Valentine’s Day. What better week than to think about why prospects become customers? Prospects buy what they perceive your products...
  • How do your customers negotiate?
    February 5, 2024 at 5:00 AM
    How do you feel when a prospect or customer says one of the following?We need a better price.You’ve got to do better than that.I am disappointed.We al...
  • Are your customers good listeners?
    January 29, 2024 at 5:00 AM
    I have two questions for you.Are you a good listener?Do you make it easy for people to listen to you?The International Listening Association conducts...
  • Have you ever overreacted to something with a customer?
    January 22, 2024 at 5:00 AM
    Last week, we held our workshop on overcoming objections or other forms of customer resistance. One of the most effective ways to deal with customer o...
  • Should we even call them objections?
    January 16, 2024 at 5:00 AM
    As a salesperson, you probably encounter objections multiple times a day, every day. But what are they, really? And should they be referred to as obje...
  • Tips for better listening.
    January 8, 2024 at 5:00 AM
    One of the most common wishes we hear from sales and customer service managers is that they want their people to be better listeners. There are many r...
  • My prospect answered the phone! Now what?
    December 18, 2023 at 5:00 AM
    Occasionally, we hear from salespeople regarding their day-to-day sales activities. Here is one I have permission to share:"I just made the worst...
  • Words of Wisdom
    December 11, 2023 at 5:00 AM
    Below are quotes that our team believes are powerful.We hope they resonate with you.Companies pay to have their problems solved.Sanjit BiswasOur world...
  • A note to your inner salesperson: experience doesn't (necessarily) make you better!
    December 4, 2023 at 5:00 AM
    We provide training for people who work with customers. Be it selling, customer service, leadership, emotional intelligence, or many other capacities....
  • Start a fire in the hearts and minds of your prospects.
    November 27, 2023 at 5:00 AM
    I recently rented a mountain cabin with a beautiful, big stone fireplace. It was the perfect day for a fire. I purchased three bundles of firewood. I ...
  • One trait that separates success from mediocrity.
    November 20, 2023 at 5:00 AM
    Since it is Thanksgiving week here in the United States, we believe this week is an appropriate week to focus on one of the traits that separates grea...
  • Are you unintentionally frustrating your customers?
    November 13, 2023 at 5:00 AM
    When your phone rings, and you see who is calling, do you think: Ugh, please, not now? I don’t want to deal with you. Maybe you check your email and t...
  • Are you getting the most out of LinkedIn?
    November 6, 2023 at 5:00 AM
    Are you getting the most out of LinkedIn? Are you using LinkedIn to differentiate yourself from your competitors? Sales Concepts offers a one-hour wo...
  • Cold calling still works when done correctly.
    October 30, 2023 at 4:00 AM
    A trendy opinion is that cold-calling is no longer necessary or effective with social media, AI, and abundant Internet resources. At Sales Concepts, ...
  • You don't mange time. You manage priorities.
    October 23, 2023 at 4:00 AM
    Happy Halloween! You know what is scary? How many of us struggle with how to manage our time? Here’s something even more frightening: you can’t manage...
  • The best salespeople are bilingual.
    October 16, 2023 at 4:00 AM
    How well would you fit in if you were moving to a country with a native language you don’t speak? You can hire translators or ask them politely if the...
  • How much does it cost?
    October 9, 2023 at 4:00 AM
    What is the price?How does a salesperson answer their prospect or customer's question, and how does that answer affect the relationship?Some trai...
  • What makes a salesperson great?
    October 2, 2023 at 4:00 AM
    What makes a salesperson great in the eyes of their prospect or customer? One who does not rely on assumptions! Easy to say, but hard to do! Dictionar...
  • Are your forecasts believable?
    September 25, 2023 at 4:00 AM
    Do deals on your forecast keep sliding from one month to the next? Are you the salesperson who cried wolf? Remember Aesop's Fable, The Boy Who Cr...
  • How hard is it for customers to buy from you?
    September 18, 2023 at 4:00 AM
    Have you ever felt you presented the perfect solution for a client, and they still would not buy? Frustrating, isn't it? Many of us need to pay m...
  • Do you ever feel tension when closing?
    September 12, 2023 at 4:00 AM
    Research says that over 40% of salespeople feel apprehensive about closing. It is one of the main reasons salespeople resist closing, and for good rea...
  • Listen!
    September 5, 2023 at 4:00 AM
    If you rearrange the letters in listen, you get silent. It is impossible to listen if you are talking. Tips to improve listening:Realize it takes work...
  • Sales Blasphemy
    August 28, 2023 at 4:00 AM
    Do you know Sales Concepts has a podcast? We call it Sales Blasphemy. We take the usual ideas about selling and turn them inside out. Some of the epis...
  • Who is the real competition?
    August 21, 2023 at 4:00 AM
    Who is your competition? Are you thinking of companies that sell products or services similar to yours? Yes, that is your competition. But are there o...
  • Why do people buy? It's not just about needs!
    August 14, 2023 at 4:00 AM
    Why do people buy? The typical answer is that they have a need. Is it that simple? Have you ever bought something you didn’t need? Maybe even today! W...
  • People don't buy your products and services.
    August 7, 2023 at 4:00 AM
    They buy what your products and services do. Does a pool add value to a house? Is it of value to you when a store offers you buy one get one free? Wou...
  • Now is the time to prospect for 2024.
    July 31, 2023 at 4:00 AM
    Now is the time for most salespeople to get serious about prospecting.It’s the time of year when many companies are planning for 2024. Successful sale...
  • How well do you connect?
    July 24, 2023 at 4:00 AM
    What keeps us from connecting with others? Maybe you are a manager and can’t quite connect with a person on your team. Perhaps you are in sales, and ...
  • All questions are not equal.
    July 17, 2023 at 4:00 AM
    You may have heard the adage that there are no stupid questions. That may be true in some cases, but it is not true in selling. We’ve even professed t...

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