Student to instructor ratio is at least 1:4 resulting in individual attention and true behavior change.
Scenarios and case studies are based on your products and services resulting in increased retention since your people can focus on the curriculum and not some contrived product.
The assistance of your managers in customizing certain segments of the course and completing our student assessment form allows us to get right to work on the specific issues each student needs to be addressed. This means we don’t waste valuable training time. With the low student to instructor ratio, we are able to customize even our public course to the needs of you and your attendee.
We have been providing innovative customized sales and service training since 1981. We know how to help companies increase their sales and surpass their customer’s expectations.
Our facilitators have backgrounds in sales, service, management, and finance. They utilize the latest in experiential learning techniques to ensure that your people will do something different after the training.
The attendees participate in numerous video or audio recorded sales scenarios with Sales Concepts’ instructors. Each person has the opportunity to practice the execution of his or her newly acquired skills on our instructors and not on your clients. They leave the course with a suite of new tools and the confidence to put those tools into practice and immediately secure a return on your training investment.
This course design has the added benefit of providing your staff with a common language and a better understanding of human behavior. This understanding will not only allow them to communicate better with their customers but also with each other.