Overcoming Resistance with Emotional Intelligence
Solve problems and successfully work with customers in stressful situations.
iow - emotional intelligence.png

Emotional intelligence is the ability to identify and regulate one's emotions and understand the emotions the others. Recognizing and adapting to emotions is critical in stressful situations, such as working with customers in a tense environment. In this workshop, we explain what emotional intelligence is and how it may impact our ability to conduct business. We share examples of high emotional intelligence and a lack of emotional intelligence. Emotional Intelligence consists of understanding self-awareness, self-regulation, motivation, social awareness, and social regulation.

Methods to improve emotional intelligence are shared.

Topics Covered
  • Understand how your reaction impacts the attitude of your customer.
  • Build better long-lasting relationships with all types of customers.
  • Develop a sixth sense of what your customers want.
  • Make rational decisions in stressful situations.
  • Avoid overreacting to bad news from customers.
  • Share bad news with customers in a less abrasive way.
Learning Objectives
  • Reaching out to prospects and customers.
  • Create and build new relationships.
  • Following-up with customers and generating referrals.
Desired Outcomes
  • Better relationships with customers.
  • Establish and build long-lasting positive relationships that generate loyal customers.
  • Meet and surpass customer expectations.

Register Now!
60 minutes. $149.00 per attendee.
Wednesday, June 19, 2024 at 11:00 AM ET / 8:00 AM PT
Click here to register.

Friday, August 16, 2024, at 11:00 AM ET / 8:00 AM PT
Click here to register.
See our public course schedule for locations and dates. For More Information On This Or Other Courses Contact Us

Subscribe to our newsletter!
Get tips and ideas to help you sell more.

Stay updated on our news and events! Sign up to receive our newsletter.