Emotional intelligence is the ability to identify and regulate one's emotions and understand the emotions the others. Recognizing and adapting to emotions is critical in stressful situations, such as working with customers in a tense environment. In this workshop, we explain what emotional intelligence is and how it may impact our ability to conduct business. We share examples of high emotional intelligence and a lack of emotional intelligence. Emotional Intelligence consists of understanding self-awareness, self-regulation, motivation, social awareness, and social regulation.
Methods to improve emotional intelligence are shared.
Understand how your reaction impacts the attitude of your customer.
Build better long-lasting relationships with all types of customers.
Develop a sixth sense of what your customers want.
Make rational decisions in stressful situations.
Avoid overreacting to bad news from customers.
Share bad news with customers in a less abrasive way.
Reaching out to prospects and customers.
Create and build new relationships.
Following-up with customers and generating referrals.
Better relationships with customers.
Establish and build long-lasting positive relationships that generate loyal customers.
Meet and surpass customer expectations.
60 minutes. $149.00 per attendee.
Wednesday, January 24, 2024 at 11:00 AM ET / 8:00 AM PT
Friday, March 8, 2024, at 11:00 AM ET / 8:00 AM PT