Overview

Topics Covered

• Understand how your reaction impacts the attitude of your customer.
• Build better long-lasting relationships with all types of customers.
• Develop a sixth sense of what your customers want.
• Make rational decisions in stressful situations.
• Avoid overreacting to bad news from customers.
• Share bad news with customers in a less abrasive way.

Learning Objectives

• Reaching out to prospects and customers.
• Create and build new relationships.
• Following-up with customers and generating referrals.

Desired Outcomes

• Better relationships with customers.
• Establish and build long-lasting positive relationships that generate loyal customers.
• Meet and surpass customer expectations.

Register Now!