To deal with objections effectively, we must understand where they come from and what causes them. Then we must understand how we react to them. In addition to the five basic types of objections, participants discuss the most difficult objections they encounter in everyday situations. We share a seven-step process for dealing with objections. We explore and discuss ideas to help participants respond when dealing with objections.
Why do people buy?
Review: Answering the question all customers have. “What’s in it for me?”
Less is more. Talk less, ask more.
Objections are not rejection; they are a sign of interest.
Tackle the hardest objection to overcome.
Methods to deal with objections are evaluated and suggested.
Identify common objections encountered when working with prospects.
Develop methods to overcome objections commonly encountered by prospects.
Be prepared to deal with objections from prospects and customers compelling and professionally.
Help participants expect and welcome objections.
Establish confidence and competence in the mind of all attendees.
Submit up to five of the toughest objections you must overcome when dealing with prospects and customers before the program and well will address them in the program.
Follow-Up Assignment (Optional)
Write the five toughest objections you encounter with three questions or possible responses for each one.
60 minutes. $139.00 per attendee. $98 per attendee for groups of five or more.
Wednesday, December 4, 2019 at 11 AM EDT / 8 AM PDT.