Assuming one can listen because they can hear is like assuming one can read because they can see. How does it make you feel when someone listens to you, really listens to you? Do you provide that kind of feeling for your prospects and customers, or anyone in your life for that matter? Actively listening to them shows how important they are to you. Listening creates trust and loyalty. Listening is a skill that can only improve with practice. In this workshop we evaluate what keeps us from listening at our peak efficiency and explore methods to become better listeners. Now the next time you will know when a customer looks back at you and says, "Now where were we?"
What is listening?
Listening is a skill
Why don't we listen well?
Four key points to remember
Methods to improve listening
Identify what keeps you from listening to prospects and customers.
Develop methods to improve listening skills.
Identify and prevent obstacles that keep you from listening.