Sales Concepts, Inc.

Contact, Connect, and Communicate

Meet and surpass customer expectations their way.

Overview
	Customers and prospects have different expectations from salespeople. If treated the same, the salesperson misses opportunities to move the process forward. This easy-to-use method teaches time-proven skills for recognizing these expectations and building positive relationships. Attendees learn a better understanding of themselves and others, how to work with people in varying situations, and how relationships affect the perception of value.

Topics Covered
	Learn about the two dimensions of human behavior that unlock why people buy the way they do. Learn how to adjust your behavior when working with prospects and customers to make them feel more comfortable with you. Remove stress from strained relationships.

Learning Objectives
	Learn to be less abrasive to people who do not operate as you do. Learn how to make people more comfortable working with you.

Desired Outcomes
	Better relationships with demanding customers Establish and build long-lasting positive relationships that generate loyal customers Meet and surpass customer expectations


Register Now!
	60 minutes. $149.00 per attendee.

	Wednesday, November 12, 2025 at 11:00 AM ET / 8:00 AM PT





	Friday, December 5, 2025 at 11:00 AM ET / 8:00 AM PT



See our public course schedule for locations and dates. For More Information On This Or Other Courses Contact Us