Customers and prospects have different expectations from salespeople. If treated the same, the salesperson misses opportunities to move the process forward. This easy-to-use method teaches time-proven skills for recognizing these expectations and building positive relationships. Attendees learn a better understanding of themselves and others, how to work with people in varying situations, and how relationships affect the perception of value.
Learn about the two dimensions of human behavior that unlock why people buy the way they do.
Learn how to adjust your behavior when working with prospects and customers to make them feel more comfortable with you.
Remove stress from strained relationships.
Learn to be less abrasive to people who do not operate as you do.
Learn how to make people more comfortable working with you.
Better relationships with demanding customers
Establish and build long-lasting positive relationships that generate loyal customers
Meet and surpass customer expectations
60 minutes. $149.00 per attendee.
Friday, July 28, 2023 at 11:00 AM ET / 8:00 AM PT
Wednesday, October 25, 2023, at 11:00 AM ET / 8:00 AM PT
Friday, November 17, 2023 at 11:00 AM ET / 8:00 AM PT