Needs Assessments

Overview of Needs Assessment Tools
If you invested $20-100K into a computer system, would you expect an operator's manual that told you what the system could do and how to obtain maximum results? Of course you would! Like trying to operate a sophisticated piece of capital equipment without a guide, many businesses manage their employees by trial and error. This is a costly proposition that often results in frustration, conflict, low productivity, low morale, and ultimately high turnover.

Sales Concepts with Target Training International offers Managing for Success®, a family of software programs designed to meet a variety of needs for individual and organizational effectiveness. When management and colleagues understand and appreciate the behavioral talents of each other, the build the foundation for achieving high performance. The reports generated provide valuable information for self-awareness, coaching, team building , managing, and training design as well as delivery.

The following software packages are customized to meet a variety of needs for individual and organizational effectiveness.

MFS Executive Style™

The MFS Executive™ report provides the right information for any executive to understand their management style and thereby assist them in adapting their behavior to any situation.

Personalized reports give executives an accurate analysis of their strengths and value to the organization. They can develop action plans to build on their strengths and overcome any factors limiting their success.
Benefits:
  • Outlines personal behavioral strengths and value to the organization.
  • Identifies how each executive approaches problems and challenges.
  • Targets characteristics that can move executives from a "manager" of people to a "leader" of people.
  • Offers strategies for communicating openly, honestly and directly.
MFS - Personal Interests, Attitudes and Values™

The MFS Personal Interest, Attitudes and Values Report™ (PIAV) measures responses in each of six attitudes:

  1. Theoretical: passion to discover; a search for knowledge.
  2. Utilitarian: passion to gain return on investment of time, resources and money.
  3. Aesthetic: passion to experience the impressions of the world; self-actualization.
  4. Social: passion to eliminate hate and conflict; help others to be full-filled.
  5. Individualistic: passion to achieve position and to use that position to influence.
  6. Traditional: passion to seek out and pursue the higher meaning in life.

By looking at the attitudes that drive actions, one can understand causes of conflict.
Benefits:
  • Know the "why" of your actions.
  • Understand causes of conflict.
  • Develop an appreciation for the uniqueness of others.
  • Appreciate the view of others.
MFS Sales Strategy Index™

The MFS Sales Strategy Index™ helps to ensure that your sales personnel handle each sales opportunity correctly. The report shows strengths, weaknesses and how well your sales force understands the sales process. Topics emphasized include prospecting, first impressions, qualifying, presentation, influencing, closing, among others.
Benefits:
  • Allows focused managing and coaching on areas that produce results.
  • Identifies sales representative's strengths and weaknesses.
  • Identifies specific training or management needs of a sales person or sales force.
MFS Sales Version™

The MFS Sales Version™ is geared for the sales professional and takes into account the crucial differences between the sales force and other groups of employees. The report provides information on an individual's style of selling and offers insights on how to adapt a specific sales style to give customers what they want. The MFS Sales report looks at how under certain conditions (tension, stress or fatigue) customers may see behavior as negative and provides information on how to create a positive environment.
Benefits:
  • Evaluates performance of sales force.
  • Shows managers how to get the most out of the sales team.
  • Helps coach the sales team for maximum results.
  • Boost your sales ~ the ultimate objective.
MFS Employee - Manager Relationship™

The MFS Employee-Manager Relationship™ enables employees and managers to learn more about each other in 15 minutes than they could by working together for an entire year. The goal is to create an environment for increased productivity and improved morale. The report details perceptions, keys to motivating, keys to managing, and others.
Benefits:
  • Revitalize present employee.
  • Gain commitment for improving performance and accelerating professional growth.
  • Conflict resolution: find effective ways to resolve differences.
MFS Customer Service Version™

The MFS Customer Service Version™ examines the ability to interact effectively with customers. The report quantifies information on how customer service representatives view their own behavior in the workplace. This knowledge helps assist in formulating strategies in meeting customer needs.
Benefits:
  • Empowers employees to project the image that will allow them to control customer service situations.
  • Helps customer service representatives identify types of customers and provides strategies to meet their needs.
  • Looks at various situations that could arise and offers advise on how to gain control, read the customer and apply the appropriate strategy.
MFS Team Building Version™

The MFS Team Building Version™ helps managers identify and harness individual energies, and effectively channel them towards group goals. The information is presented in a nonthreatening manner to encourage members to share reports, recognize team priorities, resolve disagreement, blend their styles and achieve team goals.
Benefits:
  • Helps team members understand how they respond to problems and challenges.
  • Shows team members how they can influence others to their point of view.
  • Looks at how team members respond to the pace of the environment.
  • Helps team members understand how they respond to the rules and procedures set by others.
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